Tardis Connectivity Issue
Started: Oct 15, 08:00 am GMT+0
Last Updated: Oct 26, 08:50 am GMT+0
Duration: 12 days, 10 hours, 48 minutes
We are aware of an issue affecting some users' ability to connect to Tardis when connected to the network via a wired (hardwired) network cable.
As a workaround, if you are currently connected via a network cable, please disconnect the cable and connect using eduroam Wi-Fi instead.
At present, this issue:
- Only affects users connected via a wired network connection
- Does not affect users connected via eduroam Wi-Fi
- Does not affect users working from home
We are investigating the issue and will provide further updates as they become available.
Thank you for your patience and understanding.
Impacted Services
People, Finance, and Insights
/Update
Investigation is ongoing; however, it has been identified that the connectivity issue affecting Tardis access via a wired connection is limited to 6GMS. The issue does not affect users connected through eduroam Wi-Fi or those working remotely.
As a workaround, if you are currently connected to the network via a cable in G6MS and are experiencing issues accessing Tardis, please disconnect the network cable and access using eduroam Wi-Fi instead.
Further updates will follow once progress has been made to restore the expected level of service.