IT & Digital Service Status

Oracle Access Error from Intranet

Mon, 26 Oct 2026 08:13:00 +0000

We are aware of an issue affecting access to the Oracle sign-in page via links on the intranet, with users receiving a “Bad Gateway” error. The issue is currently being investigated. In the meantime, users can access Oracle by using the following link and clicking the Entra ID button to access via Single Sign On.

SCCM Upgrade

Thu, 22 Oct 2026 06:00:00 +0000

SCCM will be upgraded to the latest version on Thursday 22nd October between 7:30am – 3:00pm.

During the maintenance window:

SCCM will be unavailable for administrative tasks and the deployment of software
Company Portal will be unavailable
Software deployments delivered via InTune will not be affected

Web Systems Unavailable

Wed, 21 Oct 2026 12:50:00 +0000

A range of University systems and websites have been impacted by a wider global issue affecting PHP, a commonly used programming language. More information can be found here Websites taken down worldwide as critical PHP cyber-security update issued - BBC News.

As a precautionary measure, a number of systems have been taken offline including a number of University websites, and Presto (attendance monitoring).

Moodle, Rise, Timetabling, and Worktribe were all previously taken offline. These have now been updated, and service has been restored.

Tardis Connectivity Issue

Thu, 15 Oct 2026 08:00:00 +0000

We are aware of an issue affecting some users' ability to connect to Tardis when connected to the network via a wired (hardwired) network cable.

As a workaround, if you are currently connected via a network cable, please disconnect the cable and connect using eduroam Wi-Fi instead.

At present, this issue:

Only affects users connected via a wired network connection
Does not affect users connected via eduroam Wi-Fi
Does not affect users working from home

We are investigating the issue and will provide further updates as they become available.

Thank you for your patience and understanding.

Lecture Capture Recordings Issue

Tue, 13 Oct 2026 13:00:00 +0000

We are aware of an issue affecting a number of Lecture Capture recordings within the Echo360 portal.

As a result, staff and students may be unable to access or publish certain recordings.

This is a pre-existing issue with a workaround, however this workaround occasionally fails and needs corrective action. Our teams are applying this fix to restore normal service including recovering access to any affected historical recordings.

Work is also underway to resolve the underlying root cause of the issue.

We will provide further updates as soon as more information becomes available.

Power BI Reports – Thesis SM Data Refresh Issue

Thu, 08 Oct 2026 09:23:00 +0000

We are aware of an issue affecting Power BI reports that use data fed from Thesis SM.

An issue occurred overnight that is preventing affected reports from refreshing with the latest Thesis SM data. We are currently investigating this to restore the expected level of service.

Further updates will follow once more information becomes available.

Print Service Maintenance

Fri, 02 Oct 2026 07:00:00 +0000

The print system will undergo a brief maintenance period on Friday 2nd October between 8:00am - 9:00am

During this time, on site printing, print by email and the Papercut portal will be unavailable.

Printing and online credit top up should be available as normal after the maintenance window.

Moodle Maintenance

Wed, 30 Sep 2026 04:30:00 +0000

Moodle will undergo a brief planned maintenance period on Wednesday 30th September from 05:30am-06:00am. The service will be unavailable during this time. Users should save any work before 05:00am.

VPN Connection Issues on Virgin Media

Tue, 29 Sep 2026 07:23:00 +0000

We are aware that some staff using Virgin Media Broadband are experiencing issues connecting to the University VPN (GlobalProtect). This may prevent affected users from accessing University services and resources that require a VPN connection.

We currently believe the issue is related to the Virgin Media network. If you are affected, please contact Virgin Media directly for further support.

We will continue to monitor the situation and provide updates as more information becomes available.

Moodle Maintenance

Tue, 22 Sep 2026 05:00:00 +0000

Moodle will undergo planned maintenance on Tuesday 22nd September from 06:00am - 09:00am. The service will be unavailable during this time. Users should save any work before 05:30am.

Outlook License Error

Mon, 14 Sep 2026 08:04:00 +0000

We are aware of an issue affecting some users that have guest accounts receiving a licensing error when attempting to access Outlook. This is currently being investigated and further updates will follow once progress has been made to restore the expected level of service.

Print Maintenance

Wed, 02 Sep 2026 07:00:00 +0000

The print system will undergo a brief maintenance period on Wednesday 2nd September between 08:00am - 08:30am. During this time, on site printing, print by email and the Papercut portal will be unavailable. Printing and online credit top up should be available as normal after the maintenance window.

ThesisSM Latency

Fri, 28 Aug 2026 14:00:00 +0000

We have received reports of latency and performance degradation to ThesisSM since approximately 3:00pm this afternoon. This has been raised with Thesis and further updates will follow once progress has been made to restore the expected level of service.

PowerBI Latency and Accessibility Issue

Tue, 25 Aug 2026 10:53:00 +0000

We have received reports of latency and accessibility issues with PowerBI reports. This is due to the capacity threshold being exceeded. Steps have been taken to free up some capacity in the short term and performance has begun to improve. Further investigation is ongoing to reach a long term solution for the issue. There may be some residual slowness until the expected level of service returns, which we estimate to be at approximately 12:00. We will be provide an update after this time once the capacity levels have been assessed.

Moodle Maintenance

Fri, 21 Aug 2026 23:00:00 +0000

Moodle will undergo planned maintenance on Saturday 22nd August between midnight and 1:00am. The service will be unavailable during this time. Users should save any work by 11:30pm.

Moodle Maintenance

Thu, 20 Aug 2026 05:30:00 +0000

Moodle will undergo planned maintenance on Thursday 20th August between 06:30am-08:00am. The service will be unavailable during this time. Users should save any work by 06:00am

PowerBI Degradation

Wed, 19 Aug 2026 13:14:00 +0000

We are aware of a European wide service degradation with PowerBI. Microsoft have advised users may experience issues with publishing or refreshing reports. Microsoft engineers are investigating the issue to restore the expected level of service. Further updates to this issue can be found here - https://support.fabric.microsoft.com/support/

ThesisSM Latency

Tue, 18 Aug 2026 09:51:00 +0000

We are aware of reports of latency and reduced performance across ThesisSM. This may be related to an increase in students accessing the system to enrol. This has been escalated to Thesis as a priority 1 incident and further updates will follow once progress has been made to restore the expected level of service.

Plesk Sites Unavailable

Wed, 05 Aug 2026 10:29:00 +0000

We are aware of an issue with the Plesk service that hosts the Library, SODA and Fashion Institute websites, amongst other sites. This may result in a 'This site can’t be reached' error when attempting to access these websites. We are currently in the process of restoring these to the expected level of service.

Eduroam Certificate Update

Wed, 29 Jul 2026 19:00:00 +0000

To maintain the security and reliability of the University's wireless network, IT&D are updating the security certificates used to authenticate devices on Wednesday 29th July. As part of this update, you may be prompted to accept a new security certificate when connecting to the eduroam wireless network when on campus. Depending on your device and operating system, you may see a message indicating that the eduroam certificate has changed. If prompted: 1. Review the notification. 2. Select Connect, Trust, or Continue (depending on your device). 3. Your eduroam connection will continue to work as normal. If you need any further assistance or support, please contact the IT Service Desk.

Network Infrastructure Upgrade

Sat, 25 Jul 2026 06:30:00 +0000

An essential upgrade to our core network infrastructure will take place on Saturday 25th July between 07:30am and 08:30am. This will result in a brief outage of approximately 30 minutes during this timeframe to wired and wireless network connectivity on campus. Additionally, Global Protect connectivity offsite will be affected and systems and services that rely on the Manchester Met network will not be accessible during the downtime. This upgrade is planned out of hours to minimise any disruption to users and our Networks team will be on site during and after the upgrade to complete relevant checks.

Moodle Maintenance

Thu, 23 Jul 2026 05:30:00 +0000

Moodle will undergo planned maintenance between 06:30am-8:00am on Thursday 23rd July. The service may be unavailable during this time. Please save your work before 6:00am

Moodle Maintenance

Thu, 09 Jul 2026 05:30:00 +0000

Moodle will undergo planned maintenance on Thursday 9th July from 06:30am - 08:00am. The service will be unavailable during this time. Users should save their work prior to 06:00am.

Print Maintenance

Fri, 03 Jul 2026 07:00:00 +0000

The print system will undergo a planned upgrade on Friday 3rd July. As a result, there will be a brief downtime to the service between 08:00am – 09:00am. During this time, on site printing, print by email and the Papercut portal will be unavailable. Printing and online credit top up should be available as normal after the upgrade window.

Staff Accounts Locked

Thu, 02 Jul 2026 07:00:00 +0000

Multiple staff are unable to log in and receive ‘the user account has expired’ error. This is currently being investigated as a priority to restore the expected level of service. Further updates will follow once progress is made towards a resolution.

Moodle Maintenance

Thu, 25 Jun 2026 05:30:00 +0000

Moodle will undergo planned maintenance on Thursday 25th June from 06:30am - 08:00am. The service will be unavailable during this time. Users should save any work prior to 06:00am

Oracle Maintenance

Fri, 19 Jun 2026 10:00:00 +0000

Planned essential Oracle maintenance will take place on Friday 19th June 11:00pm to Saturday 20th June 03:00am This upgrade is planned during out of hours to minimise any disruption to users. Please note that the Oracle system will be unavailable during this time.

Microsoft Teams Incorrect Status

Wed, 17 Jun 2026 10:13:00 +0000

There is an intermittent issue with Teams statuses showing offline or incorrect status displayed. Microsoft have confirmed this is affecting users in the Europe, Middle East and Asia region. They are currently working to isolate the source of the issue and implement a fix.

Exam Timetables Unavailable

Mon, 15 Jun 2026 10:12:00 +0000

Students with upcoming exams are unable to view their exam timetables via the tile in the MyMMU app. This has been escalated to our supplier as a priority, to assist restoring the expected level of service. Student Hubs are supporting students in the interim that have imminent upcoming exams. Further updates will follow once progress has been made towards a resolution

Adobe License Errors

Wed, 03 Jun 2026 08:07:00 +0000

We are aware of an issue that occurred with the Adobe license sync overnight, which may have caused licenses to show as expired. This has now been resolved and licenses are currently being reapplied. This may take 4–6 hours for all the licenses to fully reapply. Apologies for any inconvenience this may have caused. In the meantime, if you continue to try to access Adobe periodically today and if you continue to have issues with Adobe outside of the above timeframe, please contact the IT Service Desk.